Questions, answered

Every candle is poured to order, so please allow 2–3 working days in the workshop plus transit. Shipping is free and tracked on every order, anywhere in the UK.

Scent fades sitting in a warehouse. Pouring after you order — then curing for a fortnight — means the candle arrives at its most vivid. Good things take a few days.

Gladly. Add a note at checkout and we will wrap it in tissue and kraft, include your message by hand, and leave the receipt out of the box.

Only natural wax: soy for our scented and gel ranges, pure beeswax for the pillars and inserts. Never paraffin, never blended away with mineral oil.

Trim the wick to 5mm, let the melt pool reach the glass edge on the very first burn, and keep burns between two and four hours. Draughts are the enemy of an even flame.

Our waxes and phthalate-free scents are among the gentlest available, but any open flame needs respect: burn out of paw and tail reach, ventilate the room, and never leave a candle unattended.

Unburned candles can come back within 30 days for a full refund — email us first and we will send a prepaid label. If a candle arrives damaged, tell us within a week and a replacement goes out immediately.

Yes — a dozen independent shops already stock Thistlewick. Write via the contact page with “wholesale” as the topic and we will send the trade list.